Frequently Asked Questions
Listed below are some of the most frequently asked questions about our products. If you can’t find the answer to your question here, please call or email us and we would be happy to help you!
Purchase a tent lodge
We have a 2,000m2 showroom, the largest in Europe, at our Head Office in the Netherlands. You will also find some of our tent lodges on display at several of our dealers and agents, such as in the USA and France. It may also be possible to view our tents at one of our customers’ sites in your area. Please contact your nearest agent or dealer.
The price of a tent lodge depends on the model you choose, the materials, size and furnishings. Please contact us and we will prepare a customized quotation for you.
When you purchase a tent lodge with us, you can either choose to order the tent lodge only or a fully equipped tent lodge with shower, kitchen and furniture. Basically, a tent always consists of a wooden frame and floor, a canvas inner tent and a PVC roof. Tents without walls and furnishings can be used very well as space for a restaurant, for organizing activities or for furnishing a bathroom or laundry room.
Construction and transport costs along with any customs charges are always stated separately in the quotation. Any costs relating to the preparation of the land, the installation of a sewage system, water connection and electricity are not included.
You will find a 3D drawing of each model along with the floor plan with the standard interior of each specific tent on our website. With every quote, you will receive a custom 2D floor plan so that you get a good idea of the tent’s layout and the possible furnishings before making a decision.
Our account manager can help you choose the best tent lodge for your needs and provide you with the final order confirmation along with a 2D floor plan. After the agreement is signed, we will immediately start producing your tent, which should be ready for installation after 4 to 6 weeks.
It is not possible to rent or lease tent lodges with us. However, we are in contact with several parties that offer leases. Our account manager will be happy to put you in touch with these services.
We have our standard models of tent lodges, such as the Woody and Luxury Lodges, and our standard interior furnishings in stock. We can deliver these within four to six weeks if there are no modifications to the design and / or the interior.
Our tent lodges can last a lifetime if they are properly maintained. They are made of high-quality materials and they are manufactured under the best conditions. Every material has been carefully selected and tested by us.
Specific parts might have to be replaced over time, such as zippers, straps and ratchets, but this is relatively easy to do yourself. Please contact us if you require a replacement part; we would be happy to help you.
We provide a standard 24-month warranty on all our tent lodges. This period starts after delivery and if applicable after building the luxury canvas lodges. You can read more about this in our terms and conditions.